ISACC – Informatics Supported Authorship of Caring Contacts: Using technology to Scale Caring Contacts

At a glance

Principal Investigator(s): Kate Comtois
Research Team:
Participating Agencies:
Research Setting: UW Clinical Informatics Research Group (CIRG)


The goal of the Caring Contacts intervention is to be an accessible, consistent, strength based, and scalable model of care in both clinics and service organizations. The irreversible, accelerated shift to telehealth and technology-mediated communication during COVID-19 has expanded demand for Caring Contacts as organizations are desperate to provide more effective follow-up for suicidal individuals yet, the infrastructure currently used to implement and sustain it is clumsy and inefficient, causing maladaptive modifications to the intervention that violate its core principles. 

This project developed an informatics-supported Caring Contacts web app – Informatics Supported Authorship of Caring Contacts (ISACC). Human Centered Design was used to engage stakeholders with Caring Contacts implementation experience to understand their needs and design requirements and develop a web-app to make Caring Contacts easy to implement and scale.



  • Burkhardt, H. A., Ding, X., Kerbrat, A., Comtois, K. A., & Cohen, T. (2023). From benchmark to bedside: Transfer learning from social media to patient-provider text messages for suicide risk prediction. Journal of the American Medical Informatics Association : JAMIA, 30(6), 1068–1078.
  • Burkhardt, H. A., Laine, M., Kerbrat, A., Cohen, T., Comtois, K. A., & Hartzler, A. (2023). Identifying opportunities for informatics-supported suicide prevention: The case of Caring Contacts. AMIA Annual Symposium Proceedings, 2022, 309–318.